Comments: The technician answered all of my questions and made recommendations which saved us money.

How likely are you to reccomend us?
Very

What experience influenced your decision to use us as your service company?
Technician's repair rather than replacement of refrigerators

How likely are you to reccomend us?
VERY!

Why or why not?
Everyone is professional - knowledgable and responds promptly.

What experience influenced you to use us as your service company?
We purchased all our appliances from you.

What could we have done to make your service experience better?
Nothing

Comments: Would not consider any other company.

How likely are you to reccomend us?
ALWAYS

What experience influenced you to use us as your service company?
Local

What could we have done to make your service experience better?
Nothing

How likely are you to reccomend us?
To anyone we know!

Why or why not?
Promptness and knowledge

What experience influenced you to use us as your service company?
We have for almost 20 years, exclusively

What could we have done to make your service experience better?
No suggestions; keep up the good work!

How likely are you to reccomend us?
Very

What experience influenced you to use us as your service company?
Customer for 30+ years

How likely are you to reccomend us?
Very likely

What experience influenced you to use us as your service company?
Purchased the appliance there, and had other good service calls performed.

How likely are you to reccomend us?
Very likely

Why or why not?
Always the best service

What experience influenced you to use us as your service company?
Purchased all appliances from you

How likely are you to reccomend us?
Likely

Why or why not?
Very convenient location

What experience influenced you to use us as your service company?
Many purchases made there - past experience and proximity to our home

Comments:
We have been very pleased each time your service staff have come to our needs.

How likely are you to reccomend us?
I will recommend.

What experience influenced you to use us as your service company?
We have purchased from Martins and have always appreciated your attitude to help and to back your products with reliable service!

Comments:
Technician has been to our home several times to service appliances - he is very professional and does an excellent job!

How likely are you to reccomend us?
Very - I already have!

Why or why not?
Great products, selection, and service

What experience influenced you to use us as your service company?
Recommendation from another customer

What could we have done to make your service experience better?
I can't think of anything.

Comments:
You are doing a great job!

How likely are you to reccomend us?
Very likely

Why or why not?
I have already recommended you several times

What experience influenced you to use us as your service company?
We went with you originally because we purchased our appliances from you.

What could we have done to make your service experience better?
Charged less (ha! ha!)