Worst dryer we have ever owned!
Kenneth1234567
7/30/2019
We purchased this lemon in June 2019. The only way we can dry our clothing is by using the Timed Dry setting on How To Dry. All the other functions in the How To Dry setting do not dry the clothes.
example #1 if i set the dryer at What To Dry - Towels, the dryer started at 1:36 and by 1:24 it states it is cooling down, turning off 1:21. The dryer has turned off after 15 minutes and the towels are soaking wet! 8 towels can never dry in 15 minutes!
example #2 if I set the dryer at What To Dry - Regular How To Dry Normal the dryer will turn off after 10 -12 minutes. The dryer can be full or half full and the clothes never dry!
Every setting I set it at the dryer turns off well in advance of the stated time and it is always wet. It could be half full or loaded!
We have had four service calls:
Service call #1 - we were told to stop using dryer sheets because it throws off the sensor and to change the dryer vent. Repair man suggested we use the timed dry only! I stated that isn't what we paid for. I stopped using dryer sheets and changed the vent but the problems continue.
Service call #2 - repair man said two internal parts were not communicating with each other so he would order them and have them sent to our house. He said they were not in
stock so it would take a couple of weeks.
Service call #3 - repair man replaced the two parts and said to call if it still malfunctioned. I asked if this pattern continued what would occur. He stated that the next time he would contact Whirlpool Tech and if nothing could be done it would be "swapped out". The service man placed numerous wet rags into the dryer and asked us to check when done. We did and the rags were still wet.
Service call #4 - The service man called Whirlpool Tech and the Tech stated it was
". . working as designed". The service man stated we can always put the clothing at timed dry.
We paid extra money for extra features and the only option that works is Timed Dry! We contacted Whirlpool customer service and they said ". . . sorry but we repair and not replace and Tech said it is working as designed." What do we do now?
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great features
Jp87
7/12/2019
I bought a month ago and is great! My last one lasted by this brand 14 years!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Huge
EDK1954
7/5/2019
I bought this dryer along with the matching washer and I love it. Has plenty of cycles to choose from and seems to dry very well. I only wish that it had a buzzer to let you know when the cycle has finished with the drying.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Blows my mind!
Amy Jude
6/13/2019
Let's be clear, my dryer was at least 15 years old. It was obviously time to upgrade! This dryer is AMAZING!!! I paired it with a 5.0 Washer and the size works perfectly. If i put a king size down comforter in by itself, it dries in less than an hour. If I put it in with a comforter, complete set of sheets and some towels, I do need to shuffle the positioning at about an hour, and then within 45 minutes, everything is ready to go! In my old dryer, a down comforter alone would take 4 cycles to dry.
The steam cycles are what REALLY sell this model! I've left clothes in the dryer for days thinking they would be a nightmare to iron. No longer! I quickly run the steam cycle and all the wrinkles magically disappear. My ironing has almost been eliminated!
This was my choice when ordering, but after 5 days, I realized I should have purchased the smart dryer in this model. I have a very old 4 story house and with the washer/dryer in the basement and bedrooms on the top floor, it would have been a dream to go to my app, hit refresh and then run down to grab a ready load.
However, I purchased this model and must give it 5 stars for being exactly what it was supposed to be and MORE than I could have imagined!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great product
Rooster68
6/6/2019
Love my new dryer! Bought whirlpool front loaders 15 years ago so I feel I'm staying with the best! Hoping for another 15 years!
Originally posted on Whirlpool.com
Yes, I recommend this product
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too new
jpert
4/9/2019
I had this dryer delivered with a new washer 4/08/2019. They are coming back today to give me another dryer. When I turned on the dryer there was a loud noise during the cycle it sounded like there was a sneaker in the dryer. No questions asked they are bringing me a new dryer. I am keeping my fingers crossed.
Originally posted on Whirlpool.com
Yes, I recommend this product
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